Thank you for shopping with 611 Clothing Co.

Please be aware that if you are using Etsy’s “guest checkout” method, it may cause delays in receiving your files. Checking out via a signed-in Etsy account is always recommended.

Downloading Your Files:
* If you go to your "you" tab in the top right corner next to your cart on your Etsy page there is a drop-down.
* Click the drop-down, then click "purchases and reviews"
* Next, locate your order from my shop.
* Once you locate the order, to the right you will see "Download Files" in black.
* Click on that and your file will download to your computer.
* Then you will want to upload them into either Silhouette Studio or Design Space.

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Using Your New Files

Silhouette Users:
In order to be able to cut SVG files, you'll need Silhouette Studio® DESIGNER EDITION or BUSINESS EDITION software. Please Note: Silhouette’s Basic (FREE) version DOES NOT support SVG Files.

* Once you download the files from your Etsy order, they will now be saved to your computer's downloads or selected save location
* Next, open up Silhouette Studio
* Select File on the top left
* Type the file name you purchased from me in "file name" box OR select the file you wish to upload from the correct file location
* Click the file and click ok and the file will automatically load into Silhouette Studio
* Continue creating as normal

Cricut Users:
In order to be able to cut SVG files, you'll need Cricut's Design Space software. If you encounter an "Unsupported SVG items will be dropped." error message when attempting to upload SVG files. Simply click "Continue". Your file will be ready to use.

* Once you download the files from your Etsy order, they will now be saved to your computer's downloads or selected save location
* Click upload from Design Space
* Click upload image and then click Browse
* Type the file name you purchased from me in "file name" box OR select the file you wish to upload from the correct file location
* Click open and then Save
* View "recently uploaded images" to find the image you want and click on it. Then “Insert Images” on the bottom right. Your SVG image will now load onto your mat in your Design Space
* Continue creating as normal

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Standard Use:
Please know that the purchase of our design file does NOT allow you to make and sell products, including the file itself. This means you cannot make and sell products, physical or digital, with our designs unless express written permission is granted.

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Refunds:

* We do not offer returns, exchanges, or refunds on our digital products.
* We stand by the quality of our SVG Files. If you run into any problems with the files, please follow the steps above and reach out for additional assistance.
* Our files successfully work for both Cricut and Silhouette users.

If you have any other questions or concerns that we have not addressed please send us a message.
Thank you.